Introduction

We at Shanks LLC and its DBA Strategy Stream Consulting ("we," "us," "our") respect your privacy. This Privacy Policy explains how we collect, use, and protect the personal information you provide when accessing our website, purchasing our services, engaging with AI-powered features, or interacting with us on social media, and outlines your rights regarding your information.Please read this Privacy Policy carefully. We may update it at any time by revising the "Effective Date" above. Continued use of our services indicates your agreement with the current version of the policy.

INFORMATION THAT WE COLLECT

By using our services, you consent to the collection and use of the following types of data:

PERSONAL DATA

Information such as your name, email address, phone number, demographic info, or shipping address, provided voluntarily.

DERIVATIVE DATA

Automatically collected data like IP address, browser type, timestamps, and pages accessed.

VOICE AND CONVERSATION DATA

When you use our AI voice/text features, we may collect voice recordings, transcripts, and contextual information. Consent is required for this collection, and you can withdraw it at any time.

FINANCIAL DATA

Information related to payment methods. Most payment data is handled by our third-party payment processors:

STRIPE: https://stripe.com/privacy

INTUIT: https://www.intuit.com/privacy/

PAYPAL: https://www.paypal.com/us/webapps/mpp/ua/privacy-full

WHOP: https://whop.com/privacy/

SOCIAL NETWORKING DATA

Information from platforms like LinkedIn, Facebook, etc., depending on your privacy settings.

MOBILE DEVICE DATA

Device-related information if you use our website or app via a mobile device.

OTHER DATA

Information shared voluntarily for surveys, contests, etc.

MOBILE APPLICATION INFORMATION

We may request geolocation data and access to certain device features if using our mobile applications.

AI TECHNOLOGIES AND DATA PROCESSING

We use AI for:

- Customer support (voice/text agents)

- Recommendations and personalization

- Quality assurance

We:

- Do not use AI for automated legal decisions without human oversight

- Use technical safeguards to protect data

- Allow opt-outs from AI processing where feasible

HOW WE USE YOUR INFORMATION

Your data helps us:

- Deliver products and services

- Process transactions and respond to inquiriesImprove user experience and content

- Enhance security and prevent fraud

- Personalize services

- Conduct AI-based support and QA

WHEN DO WE COLLECT INFORMATION?

We collect information when you fill forms, make purchases, engage with our site or AI features, or contact us.

SECURITY MEASURES

Data is encrypted via SSL, stored in secure networks, and accessible only to authorized personnel. AI data has additional encryption, access control, and audit protocols.

DATA SHARING COMMITMENT

We DO NOT sell your personal data.

We may share it only with:

- Payment processors

- CRM platforms (e.g., HighLevel)

- Email and cloud storage providers

- AI service providers (with contractual limits)

• WHITE-LABELED CRM SERVICES

We use a white-labeled version of GoHighLevel. Data may be subject to their privacy policy. We are not liable for their platform issues or data handling.

OTHER DISCLOSURES

We may disclose data:

To comply with law

To prevent fraud or harm

During mergers/acquisitions

COOKIES

We use cookies for analytics and personalization. You may disable cookies in your browser settings.

THIRD PARTY INTEGRATIONS

Google and Facebook integrations allow us to serve targeted ads and collect interaction data. You may opt out through their respective platforms.

DATA USAGE LEGAL GROUNDS

Legitimate business interests

Contract fulfillment

User consent

Legal compliance

INTERNATIONAL DATA TRANSFERS

Your data may be processed in the U.S. By using our site, you consent to this transfer.

DATA RETENTION

Data is retained for as long as necessary for business purposes, unless you request deletion. Voice recordings are kept for up to 90 days; transcripts up to 12 months.

SECURITY OF YOUR INFORMATION

We use industry-standard methods to secure data but cannot guarantee absolute protection.

SENSITIVE DATA

Please do not share sensitive data (e.g., health info, SSN). If shared, it’s at your own risk.

AI VOICE AND TEXT INTERACTIONS

We implement filters to avoid collecting sensitive info during AI interactions. You can request deletion of such data.

SMS/TEXT MESSAGE PRIVACY

We do not share your phone number for marketing. You can opt out of messages anytime.

YOUR RIGHTS

You have the right to:

Update your data

Request access to data we hold

Withdraw consent

Request data deletion or portability

Restrict processing

File complaints

CALIFORNIA PRIVACY RIGHTS (CCPA)

California residents may request access, opt out of data sales, and request deletion.

We comply with CCPA regulations.

To exercise your CCPA rights, please contact us at [email protected].

COPPA COMPLIANCE

We do not knowingly collect data from children under 13.

FAIR INFORMATION PRACTICES

We notify users of data breaches within 7 business days and honor their rights to seek legal redress.CAN-SPAM ACT

All commercial emails follow CAN-SPAM rules. You can opt out anytime.HIPAA PRIVACY

We do not handle Protected Health Information (PHI) as a covered entity but follow strict safeguards when processing health-related info.

AI ETHICS AND COMMITMENTS

We commit to:

TransparencyHuman oversightPrivacyFairnessSecurityAccountability

For privacy-related inquiries or to exercise your rights, please contact us at: [email protected]